Candles by MellowCandles.com :: Our Return Policy

Home


	SEARCH PRODUCTS

	Advanced Search SHOP BY CATEGORY 5" Pie Candles 9" Pie Candles 9" Sliced Pie Candles Beverage Candles Bread Candles Cheesecake Candles Cocktail Candles Ice Cream Candles Jar Candles Jell-O Bowl Candles Muffin Candles Other Candles Unique Candle Holders VISIT OUR SISTER SITE MellowGifts.com OUR INFO Customer Comments Contact Us About Us Shipping Information Privacy Policy Return Policy GUEST INFO Register with Us Password Recovery E-mail a Friend Fun Stuff! WE ACCEPT Free Live Chat Software

Return Policy

We proudly stands behind the quality products that we sell. You may return any unopened merchandise in its original condition within 15 days of receiving your order. We will refund the total sales amount, less a 30% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

No Exchanges

Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to us for a refund and then visit our website to purchase the new item that you want.

Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can Contact Us if you have any questions.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our us within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

Items that are returned more than 15 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.

If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 30% restocking fee and the original shipping charges.

Our Return Policy at a Glance

Items must be returned within 15 days of receipt.

Returned items are subject to a 30% restocking fee.

All items must be returned in the original containers and must be un-opened and un-used.

Credit Time Table

Please allow 7-14 business days after we receive your package for a refund to be processed to your credit card.

If you paid using a personal check, cashier's check, or money order we will send a refund check through USPS.

This time does not include the time it takes for the item to be returned to us or the time involved to process a claim.

When will my credit appear on my account?

If you have not received your credit within the allotted time, please Contact Us.

How to Return An Item

1. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form or email.

2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FedEx to ensure proper tracking of your product.

3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.

*any discounts given or coupons used at the time of purchase will not be included with refunds