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By submitting your seller or dropship application, you accept the following terms and conditions in accordance with the manufacturer. Please read them carefully. TERMS & CONDITIONS Damages: Must be reported within 5 days of receipt of package and all damaged items and packaging must be kept for carrier inspection. Failure to do so will result in no damage claim. Returns: Returns must be pre-approved and the product must be un-wrapped and un-used. Returns must be pre-authorized by us and must be received within 20 days of order date. We do not make date exceptions. Send us an email prior to the return and we will give you a return number for the outside of the package if the return is approved. A return number must be on the outside of the box in order for the return to be accepted. Because of the fragile nature of candles and fake food items please make sure to re-package any return items to ensure no damage in shipping and insure the package for the appropriate value. If items arrive back to us damaged we will be unable to issue a refund. Refused items are treated the same as returns. Please see above for details. All returns will be charged a 30% re-stocking fee. Shipping charges are non-refundable. If any package is refused at delivery for any reason customer will still be charged all original shipping costs. Any shipping discounts given at the time of the order will be reversed. Refused shipments will also be subject to return shipping costs of 15%-30% of order total and re-stocking fees. Check orders: We will accept check payments with a credit card on file for security. Check payments that are returned for any reason (NSF, closed account etc.) will automatically be billed to the credit card on file. By sending a check and supplying a credit card number you automatically agree to our check policy and know if there is a problem charges will be billed on the credit card immediately. Minimum order: We do not have a minimum order! Order whatever you need whenever you need it! Dropship orders: Dropship orders must be placed online and not by phone. Shipping: Candle and Fake food items are shipped through FedEx services and USPS. Rates are calculated based on the weight of the package, the zip code the package is shipping from, if the delivery is residential or commercial and the amount of insurance required. There is also a base fee for each package charged by the shipping carrier. Approximate Delivery Times: Orders generally ship within 3-5 business days of receiving the order. During the summer these times may extend slightly because of the heat. If an item is on backorder we will do our best to notify you within this time frame. Please allow approximately 1 week for fake food items to ship as they require more set up time before shipping. Approximate Delivery Times for Large Orders: Please allow for up to 15 days before shipping. Most orders ship well before 15 days, however please plan ahead when ordering. These times are approximate only and will vary depending on what has been ordered. Many of the products we provide are made to order. These items will take slightly longer. If you order quantities of 1 or 2 of several different items the order will take longer than ordering in larger quantities of 6 or 12 or case packs. Our manufacturer creates over 400+ candle and fake food items and just know any wait will be well worth your time! All products are handmade! All orders received after 12pm Eastern time count as an order for the following day. Example...An order is received at 1pm on the 1st. Shipping time frames do not start until the following day or the 2nd because the order came through past our cut off time. Once the shipment leaves our manufacturer's facility in Idaho these are the approximate number of days it will take for the package to be delivered regular ground service: Air or rush orders: We do not process rush orders. Please allow ample time for order processing, time for the order to be made, and for shipping times. Free Samples: We are unable to send free samples due to the amount of requests we receive. Candle Styles: Candle glass styles may vary but will always be suitable to the style of the candle. Candle styles will vary occasionally from picture as each item is handmade but will be the closest representation possible. Drink and beverage decorations and picks may vary from pictures shown. Legal Info: All creations are protected by copyright and trademark laws. Any attempt to copy or use pictures, logos, designs and any other properties of Sherwoods Forest and A Candle To Remember will be pursued legally. You agree to our terms and conditions when placing an order or doing business with our companies. The pictures on our website may not be used without written approval from Sherwoods Forest and A Candle To Remember. COPYRIGHT All content included on this site, such as product designs, product pictures, product names, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws. |
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